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Care Opinion

24hr stay at the Vale of Leven

Posted By Mrs JM

"24hr stay at the Vale of Leven"

About: Vale of Leven General Hospital

(as the patient),

I had an operation to take bone from my hip and put it in my foot, which made me a little apprehensive, but the staff were there to reassure me. The staff caring for me were wonderful, from the nurses, to the cleaner, to the Drs & anithsitist & the physiotherapists.

Nothing was too much trouble for anyone. The week before I went into hospital the hospital was slatted on every UK news channel..things have certainly changed.. I could find fault anywhere..not that I was looking for faults.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 05/12/2014 at 17:45
Published on Care Opinion on 06/12/2014 at 11:48

Dear Mrs JM,

I would first of all like to thank you for taking the trouble to get in touch with your feedback on your recent stay at the Vale of Leven. I appreciate all feedback we receive, whether good or bad, as it helps us to continually improve our services for our patients.

I am delighted to pass on your comments to the staff at the Hospital, particularly as you have noted that it is not only the nursing and medical staff that make a patient's experience postitive, but all of the staff that they come into contact with.

Thank you once again,

Best Wishes,

Lorna

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