"Absolutely filthy"

About: Southend Hospital

Whilst I cannot fault any of the staff, as they were very efficient and quick to see my son who is just over a year, this place was just one dirty, absolutely filthy place. We didn't had to wait long, but the thought of having to wait in that dirty a&e just made me feel sick to my stomach. I didn't let my son down on the floor for even a split second for that same reason. It's a shame really, because all it needs done is some regular cleaning.

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Responses

Response from Louise McIver, Patient Involvement Coordinator, Southend University Hospital NHS Foundation Trust

Dear Sev,

Thank you for your comment relating to your visit to A&E with your son.

I am pleased to hear that the staff and care met your expectations, we value this feedback and I can assure you I will pass the comments to the department as I am sure it will be greatly appreciated.

I am sorry to hear that you felt the area was unclean and will ensure you I will look into this for you, unfortunately without exact details of the time and days I am unable to investigate this fully but will ensure this is monitored and request feedback via the department.

Again, I apologise on behalf of the trust and appreciate you bringing this to our attention.

Kind regards,

Louise McIver

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Response from Southend Hospital

Dear Sev, Thank you for your comment relating to your visit to A&E with your son. I am pleased to hear that the staff and care met your expectations, we value this feedback and I can assure you I will pass the comments to the department as I am sure it will be greatly appreciated. I am sorry to hear that you felt the area was unclean and will ensure you I will look into this for you, unfortunately without exact details of the time and date I am unable to investigate this fully but will ensure this is monitored and request feedback via the department. Again, I apologise on behalf of the trust and appreciate you bringing this to our attention. Regards, Louise McIver Patient Involvement Lead

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