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It was such a brilliant service

Posted By Seeded969

"It was such a brilliant service"

About: University Hospital Ayr / Respiratory Medicine

(as the patient),

Last Wednesday I was very breathless as my nebulizer had broken and the breathlessness was also making me very weary. They checked my nebulizer and assessed my condition at the hospital and decided I could do with oxygen to help me as I had had pneumonia and fluid on my lungs. The oxygen was delivered to my house the following day – it was such a brilliant service.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 09/12/2014 at 11:22
Published on Care Opinion at 13:16

picture of Eunice Goodwin

Dear Seeded969,

Not only would this have been tiring but it must also have been scary, making it all the more important to get it sorted so quickly and efficiently. I am so glad that was your experience. I will be delighted to pass this on and I hope you are better now.

Kind regards,

Eunice

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