"I hope I don't experience this again"

About: Glasgow Royal Infirmary / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as the patient),

My GP sent me to Glasgow Royal Accident & Emergency, with bad dehydration and severe stomach pains. I waited five hours before I saw doctor. I asked nurse could I possibly have pain relief as the pain was unbearable. Nurse said she could not authorise this it had to be doctor but they should not be too long. When the doctor briefly appeared, he did not give me intravenous fluids for dehydration. He felt I was coping without pain relief. He would pop back to see me and decide. He came back two hours later. Still no talk of fluids or pain relief, he discharged me saying he felt what was wrong with me was not serious stomach bug. Possibly he felt I was fit enough to go home. I was shocked but he knew better so I went home. 9pm that night my family called 999. I was rushed to hospital with severe abdominal pain.

£345 pounds was spent on this ambulance call when later on that day. I was in hospital and no tests were done and I was sent home, Thankfully I am here to tell the tale.

I really do understand NHS are overworked and do wonderful jobs but this experience was upsetting. My gp sent me to get checked out so why would I not be sent for tests before discharge? I stayed in hospital for 5 days. I hope I don't experience this again in a hurry.

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Responses

Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear ytina,

I am so sorry to read of your experiences when attending A&E at Glasgow Royal Infirmary - I can completely understand the frustration and upset you must have felt when you were brought back into the department as an emergency when you had sought advice just earlier in the day.

I will pass your feedback on to the Head of this service as it is important that we use every patient experience to continually learn and improve our services. You have highlighted specific issues around communication, particularly in terms of the Doctor not having a full understanding of how you were coping with the pain you were experiencing. To help me look into this further, I would be grateful if you could contact me directly on lorna.gray@ggc.scot.nhs.uk.

I hope to hear from you soon,

With Best Wishes,

Lorna

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