"a&e"

About: William Harvey Hospital

Would like to thank the a&e dept for my treatment having arrived unannounced on 27 nov during a really busy time for them( approx 1930 hrs) not being from the area, all my relevant details were taken with much understanding , i had immensectrouble talking due to swollen jaw and gums...my very strong regional welsh accent couldnt have helped much ,but the receptionist took time and patience to aid in every way.. the triage women ( i dont know their ranks) also were very informative and caring of mybobvious discomfort, doctor who treated me, talked me through all possible reasons for my discomfort and even gave me precise directions to local all night pharmacy , which was a great help to someone not from area and was expecting to have to wait till morning to puck up prescription to relieve pain/swelling... all in all a very kind/helpful staff who undergo much stress during their working shift and still manage to smile...and not a false smile , genuine ones..only thing i could raise a complaint about..not hospital, or staff, but the sheer amount of mobile phone use in a&e waiting area with no regard to other people,and yes i do use a mobile but not in hospital areas..thank you william harvey staff

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you so much for your very kind feedback. I am so glad that we looked after you well at such a stressful time. I will pass on your comments to our team. Hope you are recovering well.

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