"Terrible experience following GP referral"

About: Good Hope Hospital

Attended a+e following out of hours gp advice as they were concerned I may have an ectopic pregnancy causing severe stomach pain and bleeding. I am a doctor myself so did not take the decision to attend a and e lightly however due to the severity of my symptoms I attended. Arriving at majors after one hour a nurse did some obs - she only checked my pulse and although she put the bp cuff on she did not inflate it to get a reading. She then abruptly asked me why I attended a and e with stomach pain as it is not appropriate. She then got the doctor to tell him I should not be there. The doctor then came into the cubicle for 2 minutes without any introduction asking me only one question of what is the problem. After I told him stomach pain and bleeding he spent the rest of the time with me moaning that my referral was inappropriate as if it was my fault. He then told me to go to badger despite the GP saying there would be no point as I would definitely need a and e. He didn't show me where to go and when we eventually got directed there by a porter there were no seats so we left to go to a different hospital. I felt they treated me with very little respect and were quite unsafe in their practice as the history taken was appalling.

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Response from Richard Parker, Managing Director, Good Hope Hospital, Heart Of England NHS Foundation Trust

picture of Richard Parker

Thank you for taking the time to leave this feedback & I'm sorry to read about your experience.

I'll make sure this is picked up with the A&E team. Whilst we do operate a GP to Gynae Assessment Unit pathway clearly this hasn't happened on this occasion (either directly by you GP or subsequently by the A&E team).

I'm also concerned regarding the assessment undertaken in the department and will raise this directly with both the lead nurse & clinical lead.

Sincere apologies once again.


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