"Like it used to be"

About: The Royal Victoria Infirmary

I have been a patient at the RVI for 22 years and over the years I have been very well looked after by numerous nurses, health care assistants, doctors and consultants. However, in recent years I feel the services offered have slipped in quality, not because of the wonderful staff but because of the increasing pressures on them to meet targets and from management. I digress however. On Saturday 22nd November I was admitted to Ward 45 day surgery ward for a planned procedure which I had been waiting for for over 4 long months. I have nothing but praise for the nurses who were running the unit for us 8 patients on a WLI list , nothing was too much trouble. The anaesthetist was wonderful, spending time with each patient and of course the consultant was, as always, fantastic. I had previously been winging about the wait for a date but I think I would much rather wait to have this wonderful service in a unpressurised environment. It reminded me of the way it used to be, when medical staff actually had time to spend with a patient rather than rushing through the many patients they have to look after. Please pass on my thanks to those mentioned above, they made the whole day much more relaxing and less anxious.

Story from NHS Choices

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Responses

Response from The Royal Victoria Infirmary

Thank you for taking the time to place your review on NHS Choices about your recent stay on Ward 45 at the Royal Victoria Infirmary. We are very pleased to hear that the environment and care you received was of the highest standard and that you felt fully supported by the team of staff during your stay. From your comments, you rightly acknowledge increasing pressures within the service to meet national targets. Here at Newcastle Hospitals, we continue to place the patient at the heart of everything we do whilst ensuring we safely meet the expectations of our governing bodies. Thank you once again for your feedback. Your comments have been passed onto the team on Ward 45 who will be greatly encouraged by your feedback.

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