"A&E care"

On 25 November 14 I accompanied my 91 year old mother to A&E Leicester where she received excellent care for respiratory and heart failure. Also renal complications.She had been assessed and taken there by following excellent service from 4 paramedics. Her condition was assessed at A&E professionally and with diligence. Treatment was administered to include a diarrhetic. She was transferred from resus to majors to await transfer to a ward. Once the diarrhetic took effect she became desperate to use the toilet. I made the request for assistance on her behalf to a group of 3 female nurses. After a couple of minutes a male nurse aged about 35 came to help my mother use the toilet. I felt this showed a complete lack of common sense, empathy and respect for her dignity. The matter was resolved when I went back to the 3 nurses who between them were able to help my mother. This took the gloss off what was exemplary service from the A&E department. I would like to particularly thank and commend the Staff nurse who cared for my mother in Resus and the consultant . He demonstrated outstanding empathy for my mother's clinical and emotional well being. He also showed a terrific sense of humour entirely appropriate to the situation. Thank you and well done.