"Visit to surgical assessment unit at Wansbeck"

About: Wansbeck Hospital

I had manometry & 24 hour PH test done at the Wansbeck - and I was really impressed with the way I was treated. The staff were absolutely lovely - and made my experience the best it could possibly be. I had been dreading the appointment - but it was a lot less traumatic then I imagined. The staff member I saw is very good at her job - she has been so helpful. She is an absolute star and a credit to your hospital. I'm sorry I can't remember the name of the other lovely lady who assisted - and fed me marshmallows - but you made me smile when I was so nervous! Keep up the good work :-)

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Responses

Response from Wansbeck Hospital

Dear Sir/Madam, I am so pleased that you have had such an excellent of experience of care from the team at Wansbeck. It was lovely to hear how one member of staff in particular was able to make such a such a difference for you. Whilst we know that all the staff will be delighted when they read your review, we will try our best to find out who the lady was who looked after you that day as your comments about her are so lovely. I know she will be thrilled when she reads them. If you would like to send me your details confidentially at annie.laverty@nhct.nhs.uk I may find it a bit easier to locate the member of staff concerned. Thank you again for taking the time to share your experience with us. Best wishes and take good care, Annie

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