"Service frustrating"

About: Royal Hampshire County Hospital

Discharges delayed because of pharmacy closed at w'end, or medication arriving late on ward -how cost-effective is that? Care assistants on wards were magnificent and very sensitive in preserving dignity for patients. Follow-up O.P. Appt given 18 months after discharge as in-patient......! Impossible to obtain results of biopsy. 12 days after biopsy taken, 6 tel calls to g.p., 10 phone calls to oral surgery department, to try and obtain information.. It's not rocket science to understand that anyone having a biopsy is going to need and be anxious re: results, but where is the systemFor ensuring that the patient receives these in a timely manner? Overall, there appears to be a lack of management, a lack of the most basic systems. ( I.e. No discharge protocol, no protocol for recording and communicating info. To patient) and lack of accountability, no-one takes direct responsibility. Generally, staff working hard and sensitively in face-to-face contact with patients. Rosie smith

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Responses

Response from Royal Hampshire County Hospital

Thank you for taking the time to leave a comment on NHS Choices. I am sorry that your experience did not meet the high standards we aim to provide. All feedback, positive or negative, is useful for us to help improve the patient experience. I will ensure our clinical leaders read your comments who will use it to make improvements. If you wish to discuss your experience further please contact our Customer Care team on 01256 486766 or email customercare@hhft.nhs.uk Mary Edwards Chief Executive Email: mary.edwards@hhft.nhs.uk

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