"It was clean, it was warm, it was welcoming."

About: Springfield University Hospital

(as the patient),

I wanted to share my gratitude at being looked after by you all. I was a young woman, experiencing my first acute psychotic episode. It was a traumatising experience, but I just wanted to share with you how I was treated, now that I can look back at it with insight.

I was in a room, where there was dust under the bed, and a thin blanket. It wasn't very clean and even then I was a little repulsed. In my more reflective moments I remember my being in that room. Alone, cold, with dirt all around me. I can never forget it, it makes me realise what my true worth actually is.

I then remember being taken by the hand in to another room. The nurses were finishing making the bed. It was a warm room, fully carpeted, and with a few cupboards and single bed. The nurses had already place my belongings in the cupboards. The bed had a thick mattress, white sheets, a thick purple duvet and a decorative cushion on top. I will always be grateful for that bed. And for everyone who helped transfer me to that room. It was a clean room, it was warm and it was welcoming. It felt like home.

At a time when I had lost everything, you gave me comfort. You gave me dignity. You cared.

Please never dismiss what you do, and the care you show when you do it. Despite what we may be at the time, some of us do remember it, for life.

I have been relapse free now for over five years. I am a working professional and have been happily married for three years and counting. I am still on a quest to save the world: )

Thank you for your care and concern. I will be forever grateful.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Victoria Gregory, Patient Experience Manager, South West London and St George's Mental Health NHS Trust

picture of Victoria Gregory

Dear "MadGrateful"

My name is Victoria and I am the Patient Exeperience Manager at the Trust.

Thank you very much for taking the time to write about your experiences when you were with us and your heartwarning recovery journey.

The dignity and wellbeing of those we care for is at the heart of what we do to facilitate recovery - it was very pleasing that you recall our care so postively and that you have done so well.

I wish you well for the future.

Best wishes


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