"it has taken nearly 2 months to get anything done"

About: Birmingham and the Black Country Heartlands Hospital / Trauma and orthopaedics

(as the patient),

At the end of october I was in severe pain with my back and numbness in my hip, I took over the counter medication as I was on holiday. when I came back I went to doctors and they gave me medication which did not work, as I was in such pain I went to the badger clinic where I was told they didnt know what was wrong with me but I was told it could be an underlying cancer, they gave me some more medication and told me to go and see my gp again if it got no better, which I did.

My doctor referred me to the hospital for a mri scan and a ultra sound as she also couldnt be sure what the reason for my pain was.

I was on a range of painkillers some of which made me ill, so my doctor the lowered the dose.

as I was so ill early one morning I rang the badger again and they said ring 999, which I didnt think was needed but I did and the paramedic took me to the outpatients and said for me to go to my doctors when they opened, I rang the doctors and was given diazapam which also did not work.

finally I went back to my doctors and she gave me a letter to go straight to the a/e and wrote on it that I needed and emergency mri scan there and then.

a doctor came to see me and examined me with a pin sticking it in my feet, legs, bottom checked my reflexes and asked me to touch my toes, which I did, he then said that I did not need to be scanned but needed to be referred to a Gynaecologist, so again I was sent home with no explanation of what was wrong with me.

when I told my doctor what had happened she was very surprised, and I am now still in pain with back pain, although it is not as bad but I can not lift my right leg to get in bath or to put clothes on I have to lift it with my hand, and it is very painful but numb to the touch. I cannot sit in the same position for long as the pain shoots up my back, I can no longer stay off work as I cannot afford to so am going back next week on light duties to see of I can cope, I think it is an utter disgrace that there is no one who can diagnose what is wrong with me, after 3 visits to the hospital and to have to wait nearly 2 months for a scan.

I have now received and appointment for ultra sound on in early December and a mri scan later in December.

so it has taken nearly 2 months to get anything done, and I think that if your own doctor refers you to the hospital as emergency to have a scan I think it should be done as the doctor cannot treat you for something that she or he doesnt know what it is they are treating.

I know my letter is long but I wanted you to know all the details, 3 times I have been to hospital and no joy, no-one seems to be bothered, I am not a fuss pot and I do not like being off work sick, I just like to be treated properly by the hospital medical staff, and for them to follow up what general practitioners request to help them do there job.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

I'm so sorry to read about your experience at Heart of England Hospital.

Patient Services Team will pick this up and make sure your comments are fed back to the departments. Could I please ask for you to contact me on 0121 424 0808 or on email. iona.belgrove@heartofengland.nhs.uk

Apologies once again for the distress cause to you.

With kind regards


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