"Waiting too long for actual treatment"

About: Southlands Hospital

I was referred by my GP for neck and shoulder pain, resulting in numb fingers and diagnosed after X-Rays & MRI scan with a trapped nerve between my C6 and C7 vertebrae. That was 1 year ago. So far I've seen 4 consultants, the last of which has established the treatment I need. I was advised by my consultants to speed up my treatment by going private, which I have been, by seeing my local chiropractor. Also was told to complain to the hospital or go to my MP to speed up my treatment. The consultants are as disillusioned as I am with the poor service. Have heard on the news that these services may go to Bupa, but this still doesn't help my situation or I'm sure countless other NHS patients who find themselves in this extremely frustrating situation.

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Responses

Response from Southlands Hospital

We are very sorry that you have had such a prolonged experience of our head and neck services and received care from so many different consultants. We are also very concerned to hear that any of our clinicians have advised you to go private and to contact your MP in order to receive the treatment that you need. We appreciate that this must undermine your confidence in our organisation. Your posting has been forwarded to the managers for this service who have been asked to investigate your case. We are also very concerned to ensure that your care is progressing appropriately. We would therefore be grateful if you would contact our PALS department so that they can support you. You can do this by visiting our website www.westernsussexhospitals.nhs.uk/contacts/pals/, or calling our PALS department on 01903 285032 or emailing us at PALSWorthing@wsht.nhs.uk .

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