"Hospital Feedback"

About: Manor Hospital

We called nhs direct they told us to go to out of our doctor (bager centre) we been told on the phone shes puting us in urgent so we went to bager centre nurse came checked my mrs and she told us to wait and thats it we been waiting for 3 hours and then i had enough so went to the reception and told her that i been waiting for 3hours and my wife is in the pain and shes keep being sik so after me going to her few times she put us next and then doctor came and shes checked and then she sent us to NIE and i head staf saying why did you accept her (my mrs ) but ididnt say nathing and they told us to wait in the room we waited for unother 5 hours and when ever i go and ask where is the doctor they keep saying shes in the theatre but its been more then 7 hours and im still waiting there no doctor and now they just took blood so that mean unother 3 hours gone they could at least take blood when we came but they dont care about people life, hope we see the doctor before anything 3ls happen to my wife.

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Responses

Response from Walsall Healthcare NHS Trust

Hello,

Thank you for taking the time to post feedback. We're sorry to read about your wait. Could you please give us a call on 01922 656463 so that we can better understand the circumstances regarding your care.

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Response from Manor Hospital

Hello, Thank you for taking the time to post a comment. We're sorry to read that you're unhappy with the care that your wife received at the hospital. As you've raised a number of points, could you please call our Patient Relations team who can correctly document this and look into your specific care. You can either call 01922 656463 or email patient.relations@walsallhealthcare.nhs.uk

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