"Bad manners"

About: Mount Vernon Hospital

Receptionist this Saturday shockingly rude greeted with "what's the problem !" In a very cold manner and as I was with my son and very concerned this attitude made me leave this unit for care elsewhere I realise they deal with a lot but surely a kind ear is better than a rude attitude !

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Mount Vernon Hospital

I am very sorry to hear that your experience in the Minor Injuries Unit was not of a standard that we expect to deliver to our patients. I will pass your comments on to the reception team as we treat all feedback seriously. I do hope that if you require our services in the future then you have a more positive experience. Sue Birch. Manager, Minor Injuries Unit

  • {{helpful}} of {{total()}} people think this response is helpful