"One nervous and grateful patient"
About: Royal Bournemouth General Hospital Royal Bournemouth General Hospital Bournemouth BH7 7DW
Posted by Kathleen (Sue) McG
I had to attend the Endoscopy department for a gastroscopy and colonoscopy, after months of not know what was wrong with me. Being a devout coward I was obviously not looking forward to this at all. The information sent in the post to me was clearly written and easy to understand, (if not pleasant reading!). From the moment of my arrival I was treated with respect and listened to. Starting with the receptionist and carrying right on to the nurse who discharged me, I cannot speak highly enough of all the staff I came into contact with. Every one of them must have listened to the same things I had to say over and over again from various patients. They would not be human if this does not get on their nerves every now and then, but no hint was given of this. They were all friendly and easy to talk to. I was attended to quickly and out of the hospital again in just over three hours, after being given a most welcome cup of tea and being offered a sandwich from a good variety on offer. I know that the NHS often gets a very bad press, and possibly it is deserved in some areas. But if anyone ever complains to me about the standard of care at this hospital, I will certainly be putting them straight. I hope my thanks can be passed on to everyone concerned.