"Completely mystified by whatever function it is that TRAQS is there to provide"

About: Telford referral and quality service (TRAQS)

(as the patient),

I remain completely mystified by whatever function it is that TRAQS is there to provide. Two weeks were lost before TRAQs rang to ask me about whether I wished to have physiotherapy at PRH or the Maddocks Clinic. And even then TRAQs cannot make me an appointment but instead send me a letter telling me to contact them if Maddocks Clinic has not made an appointment within 10 weeks. So all that I know is that 12 weeks after my first referral I might be back to square one with no appointment.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Bit134

As all postings on Patient Opinion are anonymous I cannot look into the history of your referral. I can assure you that TRAQS are processing all referrals within the allotted 5 working days of receipt of a referral from the referring GP practice. There is sometimes a delay in the referral being created at your practice and TRAQS are not aware of your or the reason for your referral until the referral is received from your practice. TRAQS initally attempt to contact all patients by phone, if we have a mobile number we send an automated text message asking the patient to ring us. If no response a letter is sent to the patient asking them to ring TRAQS. The Maddocks do not offer electronic booking therefore we are unable to offer patients an exact date and time for their appointment.

The current waiting time for the Maddocks Clinic is 5 weeks for a routine appointment. The letter patients' receive is a generic letter for all specialites as I am sure you can appreciate that the system doesn not allow us to generate a different letter for each clinic. We wish you well with your treatment and would like to thank you for takng the time to share your comments with the team.

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