"The paramedics arrived very quickly and were extremely helpful"

About: Harmoni / NHS 111 South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My husband has mobility problems and is suffering more so at the moment due to fluid retention. He has regular occupational therapy at a local unit close to us, the therapists are so supportive and helpful they have always said I should call them if I had any problems in mobilizing my husband.

This morning I could not move him from the dining table where he had his breakfast so I called the therapists. Two of them came round, one who had previously been a paramedic thought it would be better if I called 111 after she had assessed my husband. The therapists called 111, the paramedics arrived very quickly and were extremely helpful, kind and considerate.

I’ve needed to call the paramedics on previous occasions, each time they have been extremely helpful, however this time they just seemed to be better somehow.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Flits775

Thank you for taking the time to share your experience. I hope your husband is feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the 111 service and ambulance crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards

Laura

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