"There is no incentive for anyone to ever fix anything"
About: The Royal National Orthopaedic Hospital (Stanmore) The Royal National Orthopaedic Hospital (Stanmore) Stanmore HA7 4LP
Posted by HarryPatient (as ),
I had a number of complaints about RNOH and in particular how ineffective their own internal complaints procedure is.
I complained to PALS at first, and when I didn't find them helpful, I complained to the Head of Pals and then to the Chief Exec directly, all standard responses and no actual resolution. In a nutshell, no one I encountered at RNOH actually seemed to care what the patient thinks, and they just seem keep the complaint going round and round in circles with no actual end point. As this is the NHS, they think they can get away with it.
NHS England and the Ombudsman and all those guys take too long to investigate a complaint (up to a year) so there is no incentive for anyone to ever fix anything. In my opinion the whole system is a joke.
And now they want to get Foundation Status so they have even more autonomy. Over my dead body will this happen. Possibly literally if they carry on like this.