"I cannot wish for a better stay in hospital"

About: Manor Hospital / Accident and emergency Manor Hospital / General medicine

(as the patient),

I was taken ill late on 23/11/14 with high temperature so went to A&E. I went to reception who was very pleasant and sent me straight through to see someone. I was taken into a room and was seen by nursing staff and was given a very caring professional treatment. Unfortunately I had to stay in. I did have to wait a little for a room but they kept me informed at all times and was kept on eye on while I was waiting. I was then taken to AMU ward 6 at 3am where I was met with a very caring friendly nurse who booked me in and told me that a doctor would be in to see me and that my family could stay untill he came in they was provided with drinks and biscuits.

Throughout my stay I was cared for by so many nice people. I would like to say the entire ward staff were fantastic from the cleaners to doctor. I was treated with utmost respect with my own room (2) with my own bathroom. My room was cleaned to high standard everyday. I was asked everytime if it was ok to come in by cleaning staff. The nurses were very caring and understanding to my feelings and talked to me when I was feeling very low explaining all my concerns. My doctor was so nice and caring. I was really upset about my illness one day and he cared for me like I was his own family. He tried to reassure me and he even told his wife about how upset I was which really touched me. I cannot wish for a better stay in hospital even though I wanted so badly get home. It is my second time in hospital and the first time was fantastic and I said if I had to go in again I wanted to stay in the first ward (23) I was on and no other but I have to say I wouldnt mind stopping on either of these wards.

I would like to say a VERY BIG THANK YOU TO YOU ALL I do hope you all get to read this and that you are given the praise you so deserve. There are so many names I would like to say but I would be sad if I missed someone out. Only down point was the light (that had to be kept on) that kept me awake alot of the time. Maybe it could have a dimmer so the nurse can turn it up when she comes in.

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Responses

Response from Walsall Healthcare NHS Trust

Hello miss j happy, thank you for taking the time to leave a comment. We're glad to read that you had a positive experience at the Trust and will ensure that your feedback is passed on to all involved.

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Response from Manor Hospital

Thank you for your kind comments about the care you received while being treated at Walsall Healthcare. We value patients feedback so we can measure our performance and find areas to improve upon. We will ensure your comments are passed on to all involved in your treatment.

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