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Care Opinion

Orthopaedics team

Story from nhs.uk

"Orthopaedics team"

About: Royal Preston Hospital

It is impossible to get through to Apointments or the Secretaries or anyone in the team! No one answers the phone! Ive been trying for over 1/2 hour now, after twice being put through to the wrond extension completely by switchboard.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 9 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 27/11/2014 at 08:50
Published on Care Opinion at 11:45

Thank you for your feedback. I'm sorry to hear of your experience; please be assured that your comments have been shared with the communications manager and the general manager for the Orthopaedic Directorate.

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Response from Royal Preston Hospital 9 years ago
Royal Preston Hospital

Submitted on 09/03/2015 at 15:51
Published on nhs.uk on 10/03/2015 at 00:00

Thank you for providing your feedback. We were sorry to read of your experience and can fully appreciate how frustrating it is for your patients when there is a lengthy delay in the telephone being answered, or they are transferred to the wrong individual/department. Please be assured that your feedback has been shared with both the General manager for the Orthopaedics Directoate and the Telecoms Manager to enable them to raise these concerns with their staff.

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