"visit to fracture orthopedic clinic at Glasgow royal infirmary"

About: Glasgow Royal Infirmary / Trauma & orthopaedics

(as the patient),

I had really good care. the consultant, the hand surgeon and their nurses were wonderful, everything was clearly explained and I felt really confident in what they were telling me. They were running very late and the waiting room was packed but a nurse came every now and then to tell us the waiting time and helped those with concerns with remarkable patience and understanding.

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Responses

Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Esky,

Thank you for taking the time to tell me about your experience in the fracture clinic at Glasgow Royal Infirmary. I know that Outpatient Clinics can sometimes be very busy due to lots of different circumstances, however you have shown the difference it makes to our patients when they have regular updates and someone to listen to their concerns.

I will pass on your kind comments to the department as I know they will be really pleased to hear such positive feedback.

Thank you again,

Lorna

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