"Lack of support from health visitor"

About: City Health Care Partnership CIC / Health visiting Hull Royal Infirmary / Maternity

(as the patient),

As first time parents my partner and I are new to the health visitor service. After the birth of our premature twins, my partner and I had a number of intense months of daily hospital visits to Nicu. Once our babies came home we had support from the hospital for a little while, however the support from our health visitor was very poor. When the HV did make a appointments with us she always turned up late and was in rush. As new parents we were unsure as to how often we should have a visit from the HV and it was always us who contacted her which prompted a visit. I feel like we haven't had any support from the HV which along with on going medical issues with our babies this contributed to me suffering from postnatal depression. This was discussed with HV however took several months before a referral was made.

I think its a real shame that we feel like this as I've heard a number of good things from other parents saying what a good support they have had with their HV.

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Response from Tracy Vickers, Operational Services Director, Children and Young Peoples Services, City Health Care Partnership CIC

Dear Elaine82,

I am truly disappointed to hear about the poor service that you have recieved from your Health Visitor since the birth of your twins. Here at CHCP we strive to provide the best service possible to all of the parents involved with the service and especially to first time parents like yourself who have had premature babies.

I can only apologise profusely and would really welcome the opportunity to discuss this with you in more detail.

I will attach my mobile number and email address and would be grateful, if you felt able, that you contact me to talk through your poor experience.

My contact details are as follows: tracy.vickers1@nhs.net and my mobile is 07919544511.

I look forward to hearing from you and please accept my sincere apologies once agin

Kind regards


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Response from Hull Royal Infirmary

Dear Elaine Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience and Engagement Department Hull and East Yorkshire Hospitals NHS Trust.

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