"Mixed experiences of West Yorkshire Urgent Care"
About: Bradford and Airedale Teaching PCT / Emergency GP out of hours service Bradford and Airedale Teaching PCT Emergency GP out of hours service
Posted by NaeemKhan (as ),
The West Yorkshire Urgent Care phone hangs up after automated voice recording and before connecting to a health professional. The phone is answered by an automated voice recording and before you get to talk to a health professional, the phone tone changes to engaged and it hangs up. I tried contacting WYUC 3 times (one after the other) and on each occasion the same thing happened, phone hangs up. Also, I phoned them day before and the same thing happened.
I finally got through to them. I have to admit they were very professional. I spoke to health professional who told me I will be contacted within an hour by a nurse. The nurse phoned within 10 minutes, well within the hour. The nurse told me I needed to take my daughter to BRI, so that a doctor could see her and that I will be contacted within an hour about the appointment time. Again, I was contacted within in 10 minutes.