"Long wait for appointment"

About: Sefton PCT

(as the patient),

I arrived at Litherland Town Hall 09:20 on the 14th April for a blood sample to be given, but this was not completed until 11:15 (almost 2 hours late).

On my arrival I was number 41 in the system and number 15 was just going in for their sample. I think that you need either more nurses or a pre-booking system.

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Responses

Response from Lisa Gilbert, PALS & Complaints Manager, NHS Sefton

NHS Sefton is sorry to hear of the delay you encountered when visiting Litherland Town Hall for a blood test recently. We are aware that there have been some delays with this service, and therefore, are currently in the process of reviewing the way in which this service is delivered at Litherland Town Hall.

I would like to thank you for bringing this to our attention, and your comments will be taken into account as part of this service review.

If you would like to speak to someone in person regarding your experience, you may wish to contact our Patient Advice & Liaison Service (PALS) on 0800 218 2333.

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