"Made me feel like I was an inconvenience"

About: Queen's Hospital, Burton Upon Trent / Dermatology

(as the patient),

Some months ago, I attended the clinic appointment about a suspicious mole like growth on my face. The appointment had been arranged through my GP. I turned up in advance of my appointment, which was for 9am, and was greeted by this person. They were rude from the outset and made me feel like I was an inconvenience compounded by the fact that I am in my advancing years, or "you're old and will get things like this. " They continued to state that I should leave the mole like growth on my face and not worry about it because it would leave a scar if he removed it. I was prepared to take that risk and asked to remove it at that appointment. Again, they seemed really put out and inconvenienced to do such a job! I'm glad I had it removed when I asked because I received a letter some weeks later telling me it was cancerous! Not surprisingly, in his letter, they gave contact detail should I need to get in contact with again......No fear of that! I will go to someone who treat you with dignity and compassion and not like 'another tick box' exercise for targets.

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Response from Pals Team, Burton Hospitals NHS Foundation Trust

Dear Reviewer

Thank you for taking the time to post your comment.

We are really sorry to hear about your experience of our Dermatology department at the Queen’s Hospital. This is does not reflect the level of care we expect our patients to receive. We would like to investigate your concerns further so we can improve our service for future patients. If you are happy for us to do so, please contact the Patient Advice Liaison Service on 01283 593110

Kind regards

PALS team

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Response from Queen's Hospital, Burton Upon Trent

Dear Reviewer We are sorry to read your comments. Please be assured this is not the care and treatment we expect our patients to receive. If you wish to discuss further please contact the PALS office on 01283 593110 we are available Monday to Friday 09:00am – 16:30pm. Kind regards PALS team