"No treatment for five hours"

About: Calderdale Royal Hospital / Maternity care Huddersfield Royal Infirmary / Accident and emergency

(as the patient),

I went to a&e huddersfield at 10: 30 pm with a bleed at 24weeks pregnant, after an hour I saw a triage nurse( after seeing 4 drunk people go straight In to see doctors who had clearly been fighting and were not severely injured)

The nurse took a urine sample which never got tested, and said I had to wait for a doctor, 3 hours later a doctor called us in and we then had to wait in another room for over half an hour to tell us they couldn't do anything and we had to go to Calderdale hospital to see an obstetrician,

In the 5 hours we were at huddersfield we had no treatment apart from someone touching my belly & taking my blood pressure, we travelled over to Calderdale which were a million times better & we were seen & cared for & left within an hour of getting there, I cannot praise the Calderdale staff enough.

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Responses

Response from Calderdale and Huddersfield NHS Foundation Trust

Can we first of all apologise for the long delay in acknowledging your comments. We do receive alerts when contributions are added to the website, in addition to which we do a check from time to time to double check.

We cannot explain how your feedback has been missed, but may we apologise to you for your poor experience at our Huddersfield Accident and Emergency department, which is not what we expect for our patients, but we are pleased to her things were better when you attended at our Halifax site. We do hope that all is going well for you now.

Should you have any oustanding issues or ever encounter problems in the future, our Patient Advice and Complaints will be happy to help. They can be contacted on 0800 013 0018, 01484 342825, or by email to patientadvice@cht.nhs.uk.