"Staff were all extremely comforting and supportive"

About: Glasgow Royal Infirmary / Accident & Emergency

(as the patient),

I woke up one morning with an extremely fast heart rate and palpitations one morning. From the moment I presented at A&E with my symptoms everyone I came into contact with, admin, nursing and medical staff were all extremely comforting and supportive, especially when I explained my fear of hospitals.

I was taken through to resus for control of my symptoms and both doctors and nurses were brilliant when I was receiving treatment, Just by being there and being honest and supportive with me during my time and treatment I felt more at ease (even if I didn't show it).

Having an obviously busy department that day I was extremely grateful that the staff took time out of their busy day to comfort me, and educate and reassure me when I was most vulnerable. I have no complaints about the GRI A&E, I feel they do their utmost best for every patient who walks through their door.

Kudos to them!

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Responses

Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear domi1c,

Thank you for taking the time to contact me to tell me about your experience in the Accident and Emergency Department at the Glasgow Royal Infirmary. I completely appreciate how anxious hospitals can make people, and it is a very scary time when you do not know what is wrong with you. This is why I am so pleased to hear about the way that all of our staff treated you while in our care - as you have shown, it can make a huge difference to the experience our patients have when they are treated with kindness and compassion.

I will pass on your feedback to the Head of the Department so that they can pass on your kind comments to the staff as I know they will appreciate you taking the time to pass on your thoughts.

I hope you have recovered well and thanks again,

Best Wishes,

Lorna

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear domi1c,

Thank you for your kind comments about the supportive nature of our staff during your treatment at our A&E department, even when as you highlight it was a busy period. All feedback from the website is now being communicated to the relevant staff through our team and department meetings and positive comments such as yours is always welcomed and appreciated.

Kind Regards,

John Carson,

Lead Nurse, Emergency Care and Medical Services

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