"Still Waiting for referal appointment after..."

About: John Radcliffe Hospital

I was referred to john Radcliffe in August and seen in the ssip ward. Kept waiting for 2.5hrs. When seen told I needed a scan to confirm diagnosis. Waited 4wks for appointment, Got to hospital after having travelled 35miles to be told appointment with specialist rescheduled for next month without notification, after much fuss was seen only to be told the same(you need a scan). Scan appointment finally arrived 3wks later with a follow up appointment the following week. Scan appointment went fine however follow up appointment another disaster. Cancelled and rescheduled by specialist PA again!! Told them I was not moving from their hospital until seen as this was totally unecceptable treatment. Was seen by the ENT specialist who advised on outcome of scan and said I needed referring to the facial surgery specialist team for treatment. That was in October and still waiting. I have rang and rang this place with no positive outcome. I am in agony with the condition I have been diagnosed with but it appears no one seems to care. Feeling very let down.

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Responses

Response from John Radcliffe Hospital

Thank you for your comments regarding your treatment at the John Radcliffe Hospital. I am very sorry that your experience did not meet the standard you could expect and has left you feeling as if no one seems to care as we are committed to providing compassionate care to all of our patients. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Chloe Sauders on 01865 572427 or at chloe.saunders@ouh.nhs.uk who will be happy to discuss the complaint process with you. To request help in contacting the department please do not hesitate to contact the Patient Advice and Liaison Service on 01865 221473 or at palsjr@ouh.nhs.uk.

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