"A well led and highly motivated team"

About: Royal Preston Hospital / Paediatrics

(as a parent/guardian),

My daughter was admitted to ward 8b early hours in November. From the moment we arrived to the moment we left the care was amazing. All of the staff embodied the 6 C's.

They were rushed off their feet yet remained warm and compassionate at all times. The ward sister came and checked the charts, ensuring the highest quality was maintained and introduced herself. I had to stay overnight and she went out of her way despite being busy to find a parent's bed.

The staff were kind, hard working and friendly. The one thing that could be improved would be slightly improve orientation to ward routine.

I am terrible with names so will not mention any as I would hate to leave someone out. You were all (without exception) amazing.

Thank you all so very much. This is a well led and highly motivated team.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to tell us of your very positive experience and for your constructive suggestion about the way in which improved orientation to the ward routine would be beneficial. Please be assured that your feedback has been shared with the Matron for Child Health.

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Response from Royal Preston Hospital

Thank you for taking the time to tell us of your experience when you attended the paediatric ward with your daughter. It is always extremely pleasing to read such positive comments; please be assured that they have been shared with the staff concerned.

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