"Change in blood testing service"
About: Horsham Hospital / Phlebotomy Horsham Hospital Phlebotomy RH12 2DR
Posted by James1234 (as ),
The recently advised reasons for Sussex Community Trust changing Horsham's Phlebotomy service to a 'walk-in service' (or waiting service is a better name) do seem to amount to a lot of 'Flannel': -
If the 'number of patients is increasing' surely that means the opening times need to be lengthened and really has nothing to do with transferring reception staff and changing to a walk-in system!
Yes: Maybe the walk-in services has been successfully at East Surrey Hospital and Crawley Hospital for over 20 years - but they both stay open until 4: 45 (not 11: 45! ! )
Regarding the assertion that the new service is popular - seems to contradict what I've heard in the waiting area - and contradicts the other point of the Trusts notion that increased attendance and long waits, are agreed as being unacceptable.
The reply that Horsham Hospital Management use the rooms for other services in the afternoon, which is why the Phlebotomy currently closes at 12pm - seems to be an admission of lack of - or under-provision of service in Horsham. (but that's hardly a new story)
As an INR patient, making an appointment for your regular blood test was very convenient and the loss of this facility and the volume of patients now attending has made your experience very unsatisfactory.......Hooray....So why can't all us INR patients have access to a self test facility and probably help relieve a bit of the pressure on the department?