"Pleasant + helpful staff"

About: New Cross Hospital Telford referral and quality service (TRAQS)

(as the patient),

1) Visited GP who suggested referral to Neurophysiology

2) Quickly contacted by TRAQS

3) Offered several alternative venues and dates

4) Rapid receipt of appointment confirmation

5) Informative map of venue

6) Appointment time (virtually) adhered to

7) Pleasant + helpful staff

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Similar613

Thank you for taking the time to tell us of your recent experience of booking using TRAQS.

I am pleased that the booking process worked well for you and that you found the staff you had contact with pleasant and helpful. The TRAQS team take Customer Service very seriously and do our very best to ensure that all of the patient/callers questions are answered.

Thank you again for your positive feedback and we wish you well for the future.

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Response from The Royal Wolverhampton NHS Trust

Dear Similar613

Thank you for sharing your comments with us relating to your patient experience. I will share you comments with our staff!

I wish you well for the future!

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement

Response from New Cross Hospital

Thank you for taking the time to post your comments relating to your recent patient experience. I wish you well for the future! Just to inform you, the Care Quality Commission (CQC) are holding two public listening events on: Tuesday 26 May 2015 at The Mount Hotel, Mount Road, Tettenhall Wood, Wolverhampton. WV6 8HL at 6.30pm and Wednesday 27 May 2015 at St Luke's Church and Community Centre, Parish Office, Church Street, Cannock, Staffordshire WS11 1DE at 6.30pm Any feedback that you can provide to the CQC would be very much appreciated. If you require any further information relating to this event, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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