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The most comprehensive consultancy I've ever had

Posted By Main312

"The most comprehensive consultancy I've ever had"

About: University Hospital Ayr

(as the patient),

I recently visited a dermatology consultant at Ayr Hospital.

The consultancy was very good – in fact it was the most comprehensive I’ve ever had at a NHS service.

The consultant actually attempted to resolve the issue, rather than just manage it. I’ve been going all of my life, and most of the time it’s always treatment, treatment, treatment, but this consultant wanted to get to the bottom of the problem.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 02/12/2014 at 10:49
Published on Care Opinion at 12:08

picture of Eunice Goodwin

Dear Main312,

It is great to hear that you had this comprehensive consultation and you feel the consultant did want to get to the bottom of the problem. I so hope that was the outcome and you are on your way to your condition being resolved. The double edged sword here though is that you have not felt that before and for that, I am sorry.

I will be very pleased to pass this on and I am sure we can all take a message from your post. Thank you for sharing this example of great practice with us,

Kind regards,

Eunice

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