"Poorly treated"

About: Heartlands Hospital / Trauma and orthopaedics

(as other),

We visited the hospital on several occasions due to severe back pains.

Each time we were turned away with recommending painkillers.

I feel the staff cannot wait to get you out the door. I think they are rude and don't even do any tests. I think they just guess your diagnosis.

My partner now has to go back to the GP AGAIN to be referred BACK to heartlands to be treated poorly again if even treated at all!

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

I'm so sorry to read about your partner's experience in ED at Heartlands Hospital.

Patient Services Team will pick this up and make sure your comments are fed back to the Matron. Could I please ask for your partner to contact me on 0121 424 0808 or iona.belgrove@heartofengland.nhs.uk

With kind regards

Iona

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