"Bizzarre atmosphere."

About: The Newcastle Upon Tyne Hospitals NHS Foundation Trust

(as the patient),

I've been here last year and it didn't look as bad as everyone told me, I had been warned by a Student Uni rep to give all fake details though which I felt bad about and thought that she might have been a bit conspiratorial... but I figured I could level with them after the event if it felt right. I 'needed to be seen' but I wasn't sure if I was seen by a physician - his badge was down by his zipper and the slang language eroded what confidence I had. I just didn't feel trust and wanted to walk out. I declined any prodding.

So I booked in here because it was purportedly confidential but I felt like I was being interrogated by lawyers - they were definitely not being totally honest with me.

Last week I told my flatmates about my visit (one of them had been) and he showed me a campaign leaflet about Newcroft Street Clinic and the health service in Newcastle which had been actually addressed to him at our flat. (I was glad I gave fake details). This was my first experience and I was probably naive in my expectations - everyone I have spoken to at Uni seem to know about this. I really want to complain but I can't do that without going 'on the books'. I wish I was told about the information ownership and sharing before hand - lot of my friends won't even go to doctors because of this.

Since then we've all just used 'google' and bought whatever the stores have on the shelves and, to my mind, I think that is realistically what the NHS want. Something is very wrong over here and everyone other than me knows about it. Why bring a stack of paper records in to a confidential consult?

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Responses

Response from The Newcastle upon Tyne Hospitals NHS Foundation Trust

Thank you taking the time to post your review on Patient Opinion. We are sorry to hear about your negative experience of attending the sexual health service at New Croft Centre in Newcastle. Your comments have been discussed with the management team.

Should you wish to discuss your concerns further or make a complaint about the care you have received you can either contact the New Croft Centre directly by telephone on 0191 229 2999 to make an appointment with a senior manager or you can get in touch with Mr Paul Anderson, Patient Relations Manager or a member of his team on 0191 223 2382 or via email patient.relations@nuth.nhs.uk

Alternatively you may wish to raise your concerns confidentially with someone who is not involved in your care. You can do so by contacting the Patient Advice and Liaison Service (PALS) on Freephone 0800 032 0202.

Update posted by marketeer (the patient)

Sorry I couldn't add to this until someone responded. This experience was one that one of my flatmates had after we all ended up talking about this place and I let him use my laptop.

Response from Healthwatch Newcastle

I am sorry to hear about your experience. If you would like to raise your concerns confidentially you can do so with Healthwatch Newcastle. We are an independent organisation here to ensure that the views of the public and people who use services are taken into account.

Our just ask helpline is available Monday to Friday, 9am to 5pm, on 0808 178 9282 (free from landlines) or text 07551 052 751. We hope to hear from you.

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