"left waiting with extremely high BP"

About: Queen's Hospital / Accident & emergency

(as the patient),

I called 111 at 10: 15pm as I got suden abdo pain around my umbilical hernia site, they sent a paramedic who examined me and told me the hernia could be getting strangulated, she then did my BP and told me it is extremely high she repeated it four times and said she has to call for an ambulance as my BP is very high and that I am at a very high risk of getting a stroke so an ambulance came and to me to queens hospital Romford, my BP was done again by triage nurse and was told it's still high and was told to go and sit in the minors waiting room where there is no chair to sit on as waiting room is very full, by 2: 30 am I was still waiting standing up in the waiting room and still had not been seen, I'm was fuming and my BP must have been sky high. Thanks Queens, but I find this waiting totally unacceptable, there is very little staff here and doesn't seem to be not enough doctors, even if it's a mater of life and death I will never attend Queens hospital again.

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Responses

Response from Queen's Hospital

I am concerned to hear about your experience, it is not acceptable that there were no chairs to sit on and I have asked the Matron for the Emergency Department to look into this matter. Patients in the department are assessed according to their individual needs and clinical care is prioritised based on the severity of their condition. The Emergency Department at Queen’s Hospital is one of the busiest hospitals in the country and regrettably at times patients do have to wait longer then we would want them to. However I am pleased to inform you that our waiting times have improved over the last couple of months and we will continue to make further improvements. Yours sincerely Wendy Matthews Interim Chief Nurse

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