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Staff were lovely and caring

Posted By maddie1312

"Staff were lovely and caring"

About: Hereford County Hospital / Accident and emergency

(as the patient),

Overdosed the day before going to A&E by CPN, was extremely nervous for wasting their time and didn't want to go but knew I had to check. The staff were lovely and caring, they treated me well and didn't put me down or treat me badly for what I had done. They wanted to make sure I was okay and genuinely seemed to care which made me feel a lot better and I was very grateful and thanked them a lot. I was seen by triage in about 20-30 minutes, then another 20 minutes I was in a cubicle for bloods, then just waited for bloods before leaving.

Great service, lovely hard working staff, clean and friendly environment!

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Responses

Response from Wye Valley NHS Trust 9 years ago
Wye Valley NHS Trust

Submitted on 19/11/2014 at 16:09
Published on Care Opinion at 16:49

On behalf of the Wye Valley NHS Trust thank you for your comments regarding our A/E Department.

We value all feedback from patients and we will forward your comments in order that they can be shared with the A/E Staff

Patient Experience Team

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Response from Hereford County Hospital 8 years ago
Hereford County Hospital

Submitted on 14/05/2015 at 10:14
Published on nhs.uk on 15/05/2015 at 01:00

On behalf of the Wye Valley NHS Trust thank you for your kind comments with regard to your stay in A&E. We will pass your comments on to the Department in order that they can be shared with the staff. We hope that you continue to make a good recovery. Patient Experience Team

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