"Staff were lovely and caring"

About: Hereford County Hospital / Accident and emergency

(as the patient),

Overdosed the day before going to A&E by CPN, was extremely nervous for wasting their time and didn't want to go but knew I had to check. The staff were lovely and caring, they treated me well and didn't put me down or treat me badly for what I had done. They wanted to make sure I was okay and genuinely seemed to care which made me feel a lot better and I was very grateful and thanked them a lot. I was seen by triage in about 20-30 minutes, then another 20 minutes I was in a cubicle for bloods, then just waited for bloods before leaving.

Great service, lovely hard working staff, clean and friendly environment!

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Wye Valley NHS Trust

On behalf of the Wye Valley NHS Trust thank you for your comments regarding our A/E Department.

We value all feedback from patients and we will forward your comments in order that they can be shared with the A/E Staff

Patient Experience Team

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Hereford County Hospital

On behalf of the Wye Valley NHS Trust thank you for your kind comments with regard to your stay in A&E. We will pass your comments on to the Department in order that they can be shared with the staff. We hope that you continue to make a good recovery. Patient Experience Team

  • {{helpful}} of {{total()}} people think this response is helpful