"kindness and Sincerity "

About: NHS Grampian

(as the patient),

I was in a lot of pain with Herpes and went to the Aberdeen Health Village where a lovely woman called Francis treated me. She broke the news that I had herpes very considerately and was a huge support, offering me lots of different treatments and advice. I was scared and upset but she made me feel so much better about the whole situation. Her kindness and sincerity is a credit to the health service offered in Aberdeen.

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Responses

Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear Olivia

NHS Grampian aims to be a caring, listening and improving organisation. We are very grateful to you for taking the time to post your feedback about our services. We will ensure that the staff concerned are made aware of your comments. It means a lot to staff to get positive feedback like this.

Kind regards,

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