About: Whiston Hospital

We arrived at a & e at 9.30pm on a Friday evening as my son had injured his arm. He was immediately seen by triage & then sat for over 2 1/2 hours before being xrayed. We were told the triage nurse was 'not qualified to send patients to X-ray'. Finally saw a rude, abrupt nurse practioner, who told us, rather smugly, that my son was fine, had no fracture to his misshapen, very swollen arm & we should go home! By Sunday, he was still in agony, so we visited Liverpool Royal a & e. He was triaged, xrayed & seen by a doctor within 2 hours- to be told he had fractured his arm! Thanks Whiston Hospital- yet more evidence of extremely poor treatment & misdiagnosis, when are you going to improve?

Story from NHS Choices

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Response from Whiston Hospital

Thank you for raising your concerns, I am sorry to hear of your dissatisfaction. If you would like to contact the Patient Experience Team on 0151 430 1376 please, we would be happy to discuss this with you to learn from your experience to improve our services for future patients.

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