"Outpatient physio"

About: Clifton Hospital

For various issues, I have been receiving treatment for over 18 months. Everyone in the dept. are so kind and caring in every way and the utmost is done to relieve pain and discomfort allowing patients to move forward with confidence and independence.

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Responses

Response from Simone Anderton, Deputy Director of Nursing, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Simone Anderton

Denise,

Thank you for taking the time to leave feedback on your recent Physiotherapy Outpatient appointments here at Blackpool Victoria Hospital.

I am really pleased to hear that the staff were so kind and caring and have given you the confidence you need to move forward. The Chief Nursing Officers 6’Cs vision: “care, compassion, competence, communication, courage and commitment” has become a fundamental part of everything we do in our Trust and it’s fantastic that staff were demonstrating these behaviors at your recent visit.

I will be sharing your kind comments with the staff involved, to encourage them to continue providing a high standard of care at all times.

With best wishes for the future,

Simone Anderton

Deputy Director of Nursing

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