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2.5 hours and no sign of a doctor

Story from nhs.uk

"2.5 hours and no sign of a doctor"

About: University Hospital Of North Durham

And the only time we get any attention is when we go and ask at the nurses station. We get the impression that the nursing staff prefer to talk to each other rather than their patients who have no choice but to be patient.

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Responses

Response from University Hospital Of North Durham 9 years ago
University Hospital Of North Durham

Submitted on 11/11/2014 at 09:09
Published on nhs.uk on 12/11/2014 at 03:00

Thank you for providing feedback on your recent visit to A&E at the University Hospital of North Durham. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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