"Kind and friendly staff at visit to Tolworth Hospital"

About: Tolworth Hospital / Memory clinic

(as a relative),

My mother, accompanied by my father and myself, went to Tolworth Hospital, for her regular memory check up with Dr Holton this afternoon.

The staff at reception were kind and friendly, and phoned Dr Holton's assistant, to say that a wheelchair might be needed (without our asking). Dr Holton's assistant came along with a wheelchair, and was extremely helpful and kind throughout.

When my mother saw Dr Holton, he was very kind, attentive and empathetic. All three of us couldn't have asked for a better service.

Thank you.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Victoria Gregory, Patient Experience Manager, South West London and St George's Mental Health NHS Trust

picture of Victoria Gregory

Dear Zig

Thank you very much for taking the time your postive feedback about your experience at Tolworth Hospital. I am pleased to note your kind comments and I shall ensure that staff are made aware of your appreciation.

best wishes

Victoria

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story