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Devon referral support service or DRSS

Posted By grrrrrr

"Devon referral support service or DRSS "

About: Devon Referral Support Services

(as the patient),

I feel my referral to see a hospital consultant via DRSS was a total waste of time, energy and, more importantly, tax payers and my money! As has happened before, instead of ringing the service after receiving the letter and making the appointment, have just been told now they will forward my referral so that the hospital can send the appointment.

Surely it would have been far quicker and more straight forward for the GP to have gone direct to the hospital? ? When I pointed this out to the operator he mentioned that this way I did at least have a choice of hospital. However both of these were a 100 mile round trip. grrrrrr rant over.

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Responses

Response from Devon Referral Support Services 9 years ago
Devon Referral Support Services

Submitted on 18/11/2014 at 13:51
Published on Care Opinion at 16:36

Dear grrrrrr,

Thank you for getting in touch and I am sorry that you’ve had such frustrating experiences of using the DRSS.

This is an ongoing issue that we at DRSS find frustrating too. Unfortunately, at any one time, there are a number of services in the area that are temporarily over-subscribed and so have run out of appointments for us to offer to patients. As you know, we then have to forward your details to the hospital in question for them to contact you when they have more clinics available. We do realise that this is incredibly irritating for patients who have been asked to call us to book their appointment and we are doing everything we can to help the hospitals in the area to improve the situation.

I am also sorry that you are not happy with the choice of hospitals available to you. I’m sure you can appreciate that not every hospital can provide every service and we can only offer the hospitals available.

I wish you all the best with the remainder of your care.

Best wishes,

Susan Pearce

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Update posted by grrrrrr (the patient)

Hi Susan, and thanks for your reply I think it's a big help when someone explains the reason why and perhaps the call centre staff should take a moment to explain to callers which may save them from feeling annoyed and disappointed.

Response from Devon Referral Support Services 9 years ago
Devon Referral Support Services

Submitted on 19/11/2014 at 14:08
Published on Care Opinion at 16:47

Dear grrrrrr,

Thanks for coming back to us and I’m glad you found my response helpful.

Best wishes,

Susan

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