"Visited A and E 5th Nov 2014"

About: Calderdale Royal Hospital

I visited A and E on 5/11/2014 and arrived at 8.30am with an ankle injury. I was initially greeted by the receptionist who was very sympathetic and helpful which put me at ease. On giving my details I was asked to take a seat in the waiting area which was almost full so I thought I would have ages to wait until I was seen. I had been waiting around twenty minutes before I went to see the triage nurse. The triage nurse nurse seemed caring and thorough. She even examined my ankle and then sent me to the x-ray room straight away which was easy to find and clearly marked as she instructed (a clear marked line on the floor indicating where to go). When I was waiting for an x-ray I only had to wait a few minutes to wait before it was my turn. The staff in the x-ray department treated me with dignity and respect and were very thorough. I was asked to return to the waiting area where I waited a while. The department had clear information about waiting times so I thought I was in for a very long wait as the screen said it would be a 4 hour wait and I expected that more urgent cases would be treated before me so I wasn't bothered by this at all. After around 30 minutes I was called to sit and wait in a separate waiting area before my x-rays were assessed. I was waiting around 15 minutes or so. I was then called into a side room and my ankle examined again and was asked about my symptoms again. The staff member on duty who examined my x-rays was also very thorough and diagnosed the problem and advised me what to do next. On the whole I was in the department 1 and a half hours. I was very impressed by my visit to A and E and found the whole department to be very efficient.

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Responses

Response from Calderdale Royal Hospital

We are really pleased to hear all went well and you were seen much quicker than was suggested. We hope your ankle is recovering well and you will soon be back to normal. Thank you for taking the time to provide feedback, it is always valuable to us.

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