"Help for home support"

About: City Hospital campus / Older people's healthcare Nottingham West / Community nursing

(as a relative),

97 year old granddad discharged home. Had requested support with washing/dressing on return home. Expected assessment from hospital discharge team which was cancelled (don't know why), OT refused to order equipment as had already left ward and no one had told him of discharge. Sent home with city Social Services phone number to sort his own care out (he is deaf). Unable to get up out of armchair without support, no pressure care (as had in hospital), not able to stand to prepare meals and unable to carry them through to lounge. Myself/mum slept over 1st 2 nights to get him up and prepare meals/drinks.

Thank goodness for City Care Team, assessed within 2 days and equipment and carer support provided. We feel he would have been re-admitted without this quick response, granddad is now regaining his independence and cooking his own meals. Words cannot express how grateful we are to the community teams, so a very big thank you to Usman and the City Care Team and the GP's/Nurses at Aspley Medical Centre for enabling a very much loved dad, granddad and great granddad to be supported in his own home.

As for city hospital/Southall ward you wonder why people are re-admitted, I feel poor hospital discharges that's why! The pressure you must put on the community teams discharging people like this, you need to take a leaf out of the community teams book as they got everything right and you got it wrong. I am sure you would be very upset if a relative of yours was 'dumped' at home with just a phone number.

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Response from Nottingham University Hospitals NHS Trust

Thank you for sharing your experience of your father's care and discharge from City Hospital. We are sorry to hear that you feel more could have been done by the hospital to support him around his discharge home. We would be happy to look into how his discharge was managed and if there is anything which we could have done better; please get in touch with us by email to nuhcommunications@nuh.nhs.uk if you would like to discuss this with us.

Response from City Hospital campus

This feedback was originally posted in November 2014 via the Patient Opinion website. There is presently a technical problem with the NHS Choices website. This means a back log of comments are being pulled from the Patient Opinion website later than usual. We have escalated our concerns to NHS Choices, who have assured us that their team are working to resolve the problem. We responded to this post in November 2014. This issue has since been investigated and fully resolved.

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