"The crisis team never contacted me"

About: Leeds and York Partnership NHS Foundation Trust / Crisis resolution

(as the patient),

Before I moved to Leeds in August from Derbyshire I went to see my consultant and expressed a concern that because of the move my treatment would have no continuity. He assured me that he would write to my GP (which he did) and stated that my care should continue as normal.

Since moving to Leeds all I had been offered was more assessments, having gone through 6 months of that and having concise notes it was very distressing. Feeling in crisis I called 111, and was told a doctor would call me back after the initial assessment from a non-medically trained call centre staff member.

Several hours later a doctor did call back. He did nothing but give me the telephone number for the crisis team. When I told him I had no credit on my phone he just told me to put some on! I had no money and could not make that call. He made me feel totally worthless.

The police ended up coming to my home because my workplace had contacted them because I had not been into work for a while and were concerned. The police were fantastic, really caring and came back a couple of times to see how I was. They contacted the crisis team who told the police that they would contact me. The crisis team never contacted me and left me suffering. A disgrace.

The police officer contacted me and asked what happened with the crisis team and I told him they had not contacted me. I feel the pretence and spin about providing an excellent service is to appease the public. The service user as they like to call people are actually treat as a distraction. I would not use the word care in the service they 'provide' (sic).

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Responses

Response from Leeds and York Partnership NHS Foundation Trust

“Dear Vinny,

I’m sorry that you’ve had such an unrewarding experience of care in Leeds. It seems disappointing that despite your efforts the police (though very helpful) needed to become involved in your care.

Unfortunately I cannot comment on the response from “111” as this is not part of our service. However, I am very concerned that after promising to contact you, this did not happen. I think it is important that if you are still distressed we should look to help you.

Unfortunately we cannot do this from the information supplied so would ask you to contact our Patient Advice and Liaison Service (PALS) who will then be able to contact the professionals involved in your care to make them aware of your needs.

PALS can be contacted on ph. 0113 305 6620or e-mail palslypft@nhs.net

Yours

Guy Brookes

Clinical Director,