"Duty nurse at Guernsey House"

About: Guernsey House / Primary care addiction service Sheffield (PCASS)

(as the patient),

The best thing about going to Guernsey House is being able to see a duty nurse if you miss an appointment. They can then continue my script for methadone.

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Responses

Response from Dr Roger Smith

This is a reply to all the patients attending Guernsey House who have sent us their opinions of the service we are providing. We will be replying to specific individual responses but felt a general response was necessary to show that we are not ignoring the excellent feedback we have had so far.

There have been many good things said about the service as well as some specific areas that can be improved, but the overwhelming theme on the negative side has been the clinics running late, people having to wait beyond their appointment time to be seen and difficulty accessing the service when things go wrong. We have noted these complaints and are looking at ways of dealing with them. The solutions will be posted on the website for discussion.

Please keep the feedback coming and encourage other patients to participate this is a vital link in improving the service. Thank you to all of you that have responded

Dr Roger Smith

Clinical Director

Primary Care Addiction Service (PCASS)

Guernsey House

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Response from Patient Opinion

Thank you for your posting, it's really important to us hear from our service users about the parts of our service they find useful. This helps know that the things we are doing are workind well, please feel free to post again about any aspect of your treatment good or bad.

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