"Visit to Cardiology"

About: Conquest Hospital

I recently attended the Cath Lab for an Angiogram from first entering the department to leaving I was treated with respect (almost as if I was the only patient). All members of staff introduced themselves on first meeting and more importantly they subsequently did not forget who I was. It seemed as though nothing was too much trouble all aspects of the process and procedure were explained and all questions were answered directly and honestly. During the actual procedure all staff in the treatment room were calm and confident this in turn meant that I felt reassured and at no time did I feel anything other than total confidence in the team conducting the procedure. Soon after the procedure I was given the results and recommendations for future treatment, again all questions were answered and advice given. If I have anything to add to this it is to trust the team put yourselves in their hands sit back read a book before and after the procedure and relax. All staff in the cardiology department have my personal thanks and admiration for a job very well done.

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Responses

Response from Conquest Hospital

Dear Ian C Thank you for letting us know about your positive experience of the Cath Lab at the Conquest Hospital. Staff work very hard to provide a high quality service and standard of care and your posting clearly reflects this. We shall be pleased to share your comments with the staff concerned as it's always encouraging to receive such feedback. May we also bring to your attention, East Sussex Healthwatch who are also interested to hear from service users about their experiences. East Sussex Healthwatch are your independent consumer champion for health and social care. Their role is to make sure your views and feedback are heard and affect the decisions made by the people who deliver your services. You can contact Healthwatch by: Phone: 0333 101 4007 text: 0779 410 0409 email: enquiries@healthwatcheastsussex.co.uk or visit the website www.healthwatcheastsussex.co.uk We send you our kindest regards.

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