"Lack of professionalism at QMC treatment centre"

About: Nottingham City PCT Queen's Medical Centre

(as other),

I attended the treatment centre at the Queens Medical Centre in Nottingham with a service user.

The phlebotomy staff were rude to say the least, leaving both the service user and myself feeling distinctly uncomfortable. There was not a trace of professionalism or empathy.

At one point we were blamed for the delay in people being seen although we had been waiting for more than 20 minutes ourselves. Overall I was completely disgusted.

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