"excessive waiting time"
About: Royal Devon & Exeter Hospital (Wonford) Royal Devon & Exeter Hospital (Wonford) Exeter EX2 5DW http://www.rdehospital.nhs.uk/
Posted by Chris Smith
Went in with my 8 year old daughter at 7:00 pm ish on a Thursday evening. She had, it seemed , been knocked unconscious after a fall in our house. NHS 111 directed me to go to A&E. Triage within 20 mins or so, which is great. At which point I'm guessing we were ranked as a low priority. It would have been very useful to know this - we could have decided to go home at that point. 4 hours later nothing..... 4 hours.... every single person who was there when we arrived has been in and seen to. They probably were more urgent - I understand this. My daughter is in tears with stress and tiredness. She hasn't eaten any dinner. 11:30pm we asked at reception what was happening and they we were intending to go home. We were told 'hang on 2 mins'. I am being precise with these words. 20 mins later still no word. We go home. So it's busy - I get that. We were a low priority - I get that. It seems we were never going to be seen within an hour or so. If I'd known that I'd have gone home and made my daughter comfortable. All we got were vague statements like 'we're busy tonight'. This Is the irritating bit. I understand any estimated wait period will be imprecise. But there is a massive difference between an hour or so, and several hours. If I'd been given that information I would have turned around and left without bothering anyone.